Refund and Returns Policy
Last Updated: March 10, 2024
Welcome to HelloKitty-Shop. We are committed to providing you with a satisfying shopping experience. Please read our return and refund policy carefully.
1. General Policy
We accept returns and refunds within 7 days of receiving your order. To be eligible, items must be in their original condition, unused, and in the original packaging.
2. Return Procedure
To initiate a return, please follow the specific procedure, such as contacting our customer service at support@hellokittygift.com. Please include your order number, the name of the item you wish to return, and the reason for the return.
3. Non-Returnable Items
Certain items are not eligible for return, such as [list of non-returnable items].
4. Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error or the receipt of a defective or damaged product.
5. Return Inspection
Once we receive your return, we will inspect the item and notify you of the receipt. We will also inform you of the approval or rejection of your refund.
6. Refunds
If your return is approved, we will process the refund to your original payment method. Refunds may take several days to be processed by your financial institution.
7. Exchanges
We do not offer standard exchanges. If you need a replacement item, please place a new order.
8. Contact
If you have any questions regarding our return and refund policy, please contact us at support@hellokittygift.com.