Welcome to HelloKittyGift. We are committed to providing you with a satisfactory shopping experience. Please read our return and refund policy carefully.

1. General Policy

We accept returns and refunds within 7 days of receiving your order. To be eligible, items must be in their original condition, unused, and in the original packaging.

2. Return Procedure

To initiate a return, please insert the specific procedure, such as contacting our customer service at support@hellokittygift.com. Please include your order number, the name of the item you wish to return, and the reason for the return.

3. Non-Returnable Items

Some items are not eligible for return, such as [list of non-returnable items].

4. Return Shipping

Return shipping costs are the responsibility of the customer, unless there is an error on our part or you receive a defective or damaged product.

5. Return Inspection

Once we have received your return, we will inspect the item and notify you of receipt. We will also notify you of the approval or rejection of your refund.

6. Refunds

If your return is approved, we will issue a refund to your original method of payment. Refunds may take several days to be processed by your financial institution.

7. Exchanges

We do not offer standard exchanges. If you need a replacement item, please place a new order.

8. Contact

For any questions regarding our return and refund policy, please contact us at support@hellokittygift.com.